Terms And Conditions
About Prices:
The prices set at the time of booking include only the services contracted by the client and detailed in the vouchers and tickets provided.
Taxes, fees, levies, or other applicable charges at the destination, in accordance with the laws of each country, may increase or change without prior notice. The client is responsible for verifying and paying these charges to the appropriate authorities (Consulate or government entity) at the destination.
It is the client’s responsibility to present a valid credit card, in the name of the corresponding holder, at the time of check-in for the contracted land services. This card must be associated with the guarantees that may be required by service providers at the destination. The rates and conditions of these guarantees may vary depending on the type and duration of the service.
Cancellations, Changes, and Refunds:
Any change or cancellation is subject to the conditions and restrictions of your airline ticket and each hotel or service provider. Therefore, refunds may be partial, total, or even non-existent, depending on the amounts paid.
Responses to refund requests will be subject to the deadlines established by each provider or hotel.
It is the client’s responsibility to be properly informed about the cancellation, change, and refund conditions at the time of booking, directly with their sales channel.
To request the cancellation and refund of contracted services, the client must contact the corresponding sales channel, either in person at the sales office or through the following phone number…
Responsibilities:
AYNI ADVENTURE TREKS will not be responsible for the loss, suspension, or modification of the contracted services (hotels, transfers, etc.) due to circumstances beyond its control, such as weather phenomena, natural disasters, security issues, or acts of third parties over which AYNI ADVENTURE TREKS has no influence, as well as in cases of force majeure.
AYNI ADVENTURE TREKS will also not be responsible for the lack or defect in the client’s documentation (passport, visa, insurance, medical requirements, etc.). If the client must suspend or abandon their trip due to missing or irregular documents, it will be their sole responsibility to cover any expenses incurred, and the conditions outlined in section 2 above will apply.
AYNI ADVENTURE TREKS is only committed to fulfilling the services detailed in the vouchers issued and delivered by the corresponding sales channel. Any additional expenses or services not specified in the vouchers will be at the passenger’s expense. Likewise, any issues related to services contracted directly by the client with third parties will be their sole responsibility. The passenger confirms that they have been duly informed by the sales advisor about the necessary documents for entering/exiting the destinations included in the travel package.
AYNI ADVENTURE TREKS acts as an intermediary in the provision of contracted services, and therefore, its responsibility, as well as that of its providers, is limited to the quality of the intermediation. AYNI ADVENTURE TREKS will not be responsible for deficiencies in the services provided by suppliers or for any material or personal damage caused to the client due to acts of third parties.
It is the client’s responsibility to carry the corresponding vouchers during their trip, which must be presented to the service provider at the destination. If the vouchers are not presented, the provider may refuse the service, without this implying any liability for AYNI ADVENTURE TREKS.
Customers are advised to confirm check-in and check-out times directly with their hotel.
As an intermediary, AYNI ADVENTURE TREKS is not responsible for any damage or harm the passenger may suffer during their stay or while using services provided by third parties. However, the client has the right to file a claim directly with the service provider or the responsible third parties.